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December 11, 2007

Radio Killed the Video Star

Posted by Suzie Amer under Hospitality
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For a while it was all about television. Screens were popping up everywhere—in the elevator, above the gas pump, embedded in the mirror in the hotel bathroom.

But recently, I noticed that, in some hotels at least, TV is giving way to music. Hotels, particularly those commonly referred to as “lifestyle hotels”, are increasingly relying on music to help define their identities. In several hotels I visited recently, the lobbies have morphed into little clubs, with bars front-and-center and DJs spinning dance and lounge music.

Now, this concept isn’t exactly new; W Hotels has certainly been doing it for years. But what I noticed recently is that the music isn’t confined to the lobby anymore....

It’s in the elevators, it’s by the pool, it’s piped out to the beach, it’s even in the hallways. This last bit can be particularly troubling as, in some cases, it’s loud enough to be heard inside the guest rooms (and it encourages people in the hallway to linger and talk more loudly than they otherwise might).

On the one hand, it livens up the atmosphere. After checking in, on my way to my room for the first time, I liked the music and thought it made what can sometimes be a long walk down a dreary hallway feel a lot more fun. But by day three, I just wanted a little peace and quiet.

But it doesn’t look likely. I recently visited two hotels currently still under construction (both of which cater to the meetings market) with lobby bars and DJ booths underway.

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Comments

After checking in at the Wynn Las Vegas earlier this year, I received a unique greeting. As I entered my room, relaxing music was playing along with a slide show of beautiful flowers on the flat-screen TV. On further investigation, I discovered a variety of music genres and themed slide shows were available. It made for a great way to unwind at the end of a long day.

Marlys K. Arnold
Trade Show Marketing Consultant
& Author, Build a Better Trade Show Image

Posted by: Marlys Arnold | Dec 13, 2007 12:41:07 PM

Music is just one of the effective experiential marketing techniques used by properties. I serve as President of the Cincinnati Chapter of the American Marketing Association. Two years ago we brought in the CEO of a North Carolina company, ScentAir, which helps brand hotels and department stores by scent. Smell happens to be one of the strongest senses used in creating satisfying experiences. It was a very interesting presentation.

Posted by: Pat Frew | Dec 14, 2007 8:35:51 AM

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